Refund Policy

1) All sales are final

Due to the digital nature of the products offered (Fortnite items delivered in-game via gifting and/or top-ups), all sales are final.

• We do not issue refunds to cash, bank transfer, card, or the original payment method.
• Once an order has been processed or delivered, it cannot be reversed.

2) Refunds are issued as Site Credit only

If a refund is granted, it will be issued exclusively as credit to use on vbs.ar ("Site Credit").

• Site Credit is not redeemable for cash.
• Site Credit can only be used for purchases on vbs.ar.
• We may issue full or partial credit depending on the circumstances.

3) When a Site Credit refund may be granted

We may grant Site Credit, at our reasonable discretion, in situations such as:

• Non-delivery: delivery could not be completed due to reasons attributable to vbs.ar.
• Wrong product: an item different from what was purchased was delivered and we could not fix it.
• Duplicate charge: a duplicated charge is confirmed for the same order.
• Cancellation before processing: the order has not been processed yet and can technically be canceled.

If delivery cannot be completed due to reasons outside vbs.ar's control (for example incorrect details, ineligible account for gifting, platform/game restrictions, limits, enforcement actions, or system changes), we may request corrections or attempt re-delivery; if not possible, Site Credit may be considered case-by-case.

4) Non-refundable cases

No refund (including Site Credit) will be granted in situations such as:

• The order is confirmed as delivered in-game.
• Incorrect information was provided (for example wrong username) and delivery has already happened or processing is irreversible.
• Platform/game restrictions, limits, enforcement actions, bans, or system changes affecting the user's account.
• Change of mind or user-side accidental purchase after processing.
• Fraud, abuse, or chargeback-related activity.

5) How to request a Site Credit refund

To request a review:

1. Contact us via the support channels posted on the Site.
2. Include: order number (if available), purchase email, a description of the issue, and screenshots/evidence (if applicable).

We may request additional information to validate the case.

6) Disputes and chargebacks

Please contact us before opening a payment dispute or chargeback. If a chargeback is initiated:

• we may pause pending deliveries,
• restrict future purchases,
• and request evidence as part of the investigation.

7) Changes to this policy

We may update this Policy from time to time. The current version will be posted on the Site with the updated date.